Casumo Privacy Policy

Casumo respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect your data, what we use it for, who we share it with and what rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

What Data We Collect

We collect personal data when you register, make a deposit, play games or contact our support team. This typically includes your name, date of birth, email address, phone number, home address, payment details (processed by our regulated payment partners), gaming history and account transaction records. We also gather technical data automatically — IP addresses, device types, browser information and session activity — to secure the platform and improve your experience.

Why We Use Your Data

The primary legal basis for processing your data is the performance of our contract with you: running your account, processing deposits and withdrawals and providing the games and services you've signed up for. We also process data to fulfil our regulatory obligations as a UK Gambling Commission licensee, which include verifying your identity, monitoring responsible gambling indicators and preventing financial crime. Where you've given consent, we may send marketing communications — which you can withdraw at any time through your account or by emailing us.

Cookies

Casumo uses cookies to keep you logged in, save your game preferences and collect anonymised analytics data that helps us improve the platform. On your first visit, you'll be shown a cookie preference centre where you can choose which non-essential cookies to accept. Core session cookies are always active as they're necessary for the site to work.

Who We Share Your Data With

We share your data only where strictly necessary and always under appropriate data protection agreements. Parties we work with include payment processors, identity and age verification providers, fraud prevention agencies, game studios (for fair play monitoring) and cloud hosting providers. We share data with regulatory or law enforcement bodies only when required to do so by law. We never sell your personal data to third parties.

Your Rights Under UK GDPR

You have the right to request access to any personal data Casumo holds about you, to correct inaccuracies, to request deletion where we're not legally required to retain records, and to object to or restrict certain types of processing. You may also request a portable copy of your data. Submit requests to [email protected] — we'll respond within 30 days. If you feel your rights have not been upheld, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

How Long We Keep Your Data

We retain account data for at least five years after closure, in line with our Gambling Commission licence requirements. Transaction records and identity verification documents may be kept for longer where required by anti-money-laundering or tax regulations. Once no longer needed, all data is securely and permanently deleted.